This privacy policy complies with the provisions of the EU General Data Protection Regulation (GDPR), General Data Protection Regulation (2016/679).
What information do we collect?
- Contact Information:
If you wish to be updated on the status of your order or contact us, you will be asked for your name, landline or mobile number, and email address. - Billing Information:
For a retail receipt, we will request your full name, address, and postal code to deliver your order. If you wish to issue an invoice, additional billing details such as: company name, profession or business type, headquarters, VAT number, and tax office will be required. - Member Account Information:
When creating a member account or setting up your profile on our website, you may be asked to provide personal information such as username, email address, gender, and contact phone number. After completing registration, it is recommended to keep your username and password confidential and secure from unauthorized third-party access. You are solely responsible for the use of your username or password. - Newsletter Registration Information:
If you choose to subscribe to our newsletter, you will be asked for your full name and email address. You can unsubscribe at any time by filling out the contact form available on our website.
Why do we collect your personal information? The personal data requested through our online store is collected and processed for the following purposes: a) To fulfill your requests, including registration on the website and completing purchase orders. b) To fulfill our contractual obligations, such as shipping your order. c) With your consent, we may use your personal information to contact you, assess your satisfaction, suggest similar products, or inform you about offers and events.
Confidentiality Personal data is processed fairly, legally, and transparently, in accordance with GDPR, ensuring the confidentiality of users’ information. Our company has implemented all necessary technical and organizational security measures to protect your personal information. We do not sell, rent, or share your personal data with third parties. Only authorized employees have access to your transaction details when necessary, and personal data may only be shared with authorized personnel (e.g., accounting, postal services, couriers, payment processors, IT maintenance, etc.).
Furthermore, your data may be disclosed to any public authority by legal right or in cases where the rights or property of our company are at risk (e.g., fraud, personal security threats).
Data Retention Period We retain your personal data for as long as is strictly necessary to fulfill our contractual obligations and manage the commercial relationship. Personal data will be kept for the purposes for which they were collected, as detailed above, and in compliance with applicable regulations.
Your Rights You have the right to contact us and request:
- Access to your personal data (right of access),
- An electronic copy of your personal data (right to data portability),
- Correction of your personal data if it is incomplete or inaccurate (right to rectification),
- Deletion or restriction of your personal data at any time (right to be forgotten).
You can exercise these rights by filling out the contact form available on our online store.
Cookie Policy
We use cookies to improve your browsing experience on the website. You can choose to allow or block the installation of cookies that are not strictly necessary for the proper functioning of this website. Cookies do not collect personal data stored on your hard drive or your computer, do not store personally identifiable information, and cannot harm your computer. Cookies help us make our website more user-friendly and continuously improve the browsing experience.
The website uses:
- Strictly necessary cookies:
These are essential for the proper functioning of the site and cannot be disabled. They ensure the site’s basic functionality and security, anonymously. You can set your browser to block these cookies, but our website may not function properly. - Third-party cookies:
These help us analyze how you use the site. They are stored in your browser only with your consent, and you have the option to disable them. However, this may affect your browsing experience.
Functional Cookies:
These help perform certain functions, like sharing website content on social media, collecting feedback, and other third-party features.
Performance Cookies:
These are used to understand and analyze key performance metrics of the website, enabling a better user experience.
Analytics Cookies:
These are used to understand how visitors interact with the website, providing information on visitor counts, bounce rates, traffic sources, etc.
Advertising Cookies:
These are used to deliver relevant ads and marketing campaigns to visitors. These cookies collect information to offer customized ads.