PURCHASE, INVOICING, AND PAYMENT
You can order any product you wish by filling out the relevant order form on our website. The price of each product will be as displayed on our website; however, errors may occur. If we identify an error in the price of the product you ordered, we will notify you as soon as possible and give you the opportunity to confirm the order at the correct price or cancel it. If we cannot contact you, we will assume your order has been canceled and will fully refund the amount you have paid.
Wholesale prices on our website do not include VAT or shipping costs for products.
Our business reserves the right to refuse acceptance of any order:
(i) placed by a customer with whom there is an outstanding dispute regarding payment of a previous order, or
(ii) that does not comply with these general sales terms. In case we find that the order does not meet these sales terms (for example: placing an order with an incorrect delivery address, payment details, etc.), we will notify the customer either by phone or by email. If the customer does not contact our business to correct any inaccuracies or information provided in their order, we reserve the right to cancel the order.
PAYMENT METHODS
To facilitate and serve you through our online store, you can pay through the following alternative payment methods:
- Payment upon collection of the order from our company’s premises
BIKINI by MiandMi, Giannitson 102, 2nd Floor, PC 54627, Thessaloniki.
This option is available upon telephone confirmation. - Direct deposit into our bank account
You can deposit into a bank account. Please send us the deposit receipt by filling out the relevant contact form available on our website.
The shipment will be made when the order amount appears in our account.
Account details:
ALPHABANK IBAN: GR89 0140 7030 7030 0200 2016 336
EUROBANK IBAN: GR67 0260 2160 0009 302 0587 114
PIRAEUS IBAN: GR47 0172 2290 0052 2907 0642 030
ETE A.E. IBAN: GR60 0110 2360 0000 2360 0761 557
Beneficiary: Karabetsos Dimitris - Via credit or debit card
Purchases made via credit or debit cards are carried out securely through a special service of the National Bank.It is noted that our business does not collect or store your card details in any way. The electronic transaction with cards is done through the bank’s secure system via redirection to the secure environment (secure server) of the specific bank, with the transfer of card details encrypted with 128-bit SSL.
If your credit card is not approved by your bank, our business reserves the right to cancel your order. - Via cash on delivery
You can pay the amount of your order via cash on delivery upon receipt of the products. When the courier employee you choose arrives at your location to deliver the package, you pay in cash the value of your order, as well as the shipping and cash on delivery costs, as stated in your order.
Orders placed via cash on delivery have an additional charge of one (1.00) euro.
SHIPPING METHODS
We collaborate with the following courier companies:
SPEEDEX, ELTA Courier, ACS, GENERAL COURIER.
Shipping costs are listed in a relevant table.
Orders are shipped from our store on the same day if they have been entered correctly with all their details by 12:00 on any working day and if the product ordered is available.
Products are shipped to your location within 1-4 working days.
The above timeframes do not apply in case of force majeure (indicatively, but not limited to, extreme weather conditions, strikes, natural disasters, etc.) or in cases of remote areas.
Our business will inform you by phone or email of any delays in your order. Our business bears no responsibility for packages lost due to shipping to an incorrect address due to your incorrect entry of your contact details.
RETENTION OF TITLE
Our business retains ownership of the products until the order is paid in full. In case of non-payment or partial payment, our business retains ownership of the ordered products and may refuse their delivery.
RETURN POLICY
If you wish to return the product you ordered through our online store, you can exchange your product within fourteen (14) days from the date of issuance of the receipt or purchase invoice.
Returns are accepted if the following conditions are met:
- You must contact us by filling out the relevant contact form available on our website, stating your name and the products you wish to return.
- Products must be sent to our physical store within 14 working days from receipt. The shipping address is as follows:
BIKINI by MiandMi, Giannitson 102, 2nd Floor, PC 54627, Thessaloniki. - Products must be accompanied by a photocopy of the payment receipt or retail shipping document if an invoice has been issued, as well as the courier tracking number.
- Products must be in the same condition as you received them without being used or violating the packaging. They must also be accompanied by their original packaging, tags, hygiene seals, and any other document that may accompany the products. Exchanges are not accepted if the product has been used after opening, if the product is not in the same condition as delivered, or if it has been damaged.
Please note that for hygiene reasons, swimsuits cannot be returned.
The return cost is borne by the customer.
Alternatively, returns can also be made at the BIKINI by MiandMi company headquarters located at Giannitson 102, Thessaloniki, either after telephone notification for your visit or via email by filling out the contact form available on our website.
A condition for the approval of the return is that the returned product has successfully passed the quality control of our store to receive acceptance.
Upon return, you have the option to choose the same or another product from the store (physical and online).
If you choose another product from the online store, you will proceed normally with your order, sending us a simultaneous notification email stating that it is an exchange and attaching the receipt of the original product.
You can choose another product of equal or different value. If the value of the new product is less than that of the one you are returning, the difference will be offset against your next purchase.
In any case, if you have questions or want more clarifications about the process, you can call us at 2310528037 or send us a message by filling out the contact form of our store. We will be happy to assist you.
RETURN OF DEFECTIVE PRODUCTS
Defective products are those that present a manufacturing defect.
Any product that shows wear due to use or damage due to mishandling cannot be considered defective.
Products that show a clear manufacturing defect can be replaced by us with the same product, subject to availability, or you can choose any other product of your choice.
In case of a disagreement regarding the manufacturing defect, our company reserves the right to return the product to the manufacturer for quality control to clarify whether the defect is genuine. If a genuine defect is found, the product may either be repaired or replaced with another product. Our company is not responsible for returned products until they successfully arrive at our store. If a genuine defect in the product is confirmed, the return shipping costs will be covered by our company.
ORDER CANCELLATION
You can cancel your order within three (3) hours from the time you placed it in our online store, and in any case before the order is shipped by our company. The cancellation request must be sent via e-mail, and you should receive a notification from us confirming that we have received your request. In this case, you will not be charged for the shipping costs of your order.
Call us at 2310528037 or fill out our contact form to inform you about the options for returning, exchanging, and canceling orders from our company.
Operating Days and Hours for Customer Service:
Monday to Friday 10:00 AM – 3:00 PM.